Returns & Exchanges

At The Goulet Pen Company, we want you to be completely satisfied with your writing experience. If you are not happy with your purchase, you may return new and unused items within 60 days of delivery for a full refund.

Return Process

• 1.
  Contact Support

  Email our Customer Care team to request a Return Merchandise Authorization (RMA) number and confirm eligibility.

• 2.
  Securely Package Items

  Place the unused items in their original packaging, ensuring pens and ink bottles are well-protected to prevent damage during transit.

• 3.
  Ship Your Return

  Affix the provided return label or use a trackable shipping method to send your package back to our fulfillment center.

• 4.
  Receive Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 3-5 business days.